FAQ

Return Policy

How long is the strap when extended?

Fully extended is 165cm, fully retracted is 90cm.

Age and Weight Limits?

Minimum requirements include when baby has full head control and can sit upright for a longer period of time. Maximum 45 lbs.

Hands Free?

To safely use the Ja Joii bag, the caregiver must securely have their arm around the child. The intended purpose is for those easy ups & downs, and an assisted hold with the additional comfort of the neck strap for support.

Shipping Time?

Current turnaround is 10-14 business days. This is subject to change, new launch items may have delays.

How do I clean my Ja Joii bag?

Spot cleaning with a damp cloth and gentle soap is recommended. 

Can I wear my Ja Joii bag as my daily crossbody bag?

Yes! The Ja Joii bag is designed to be worn as an every day belt bag when it isn't in child carry mode! It's not only stylish, but offers great storage options too. Check out our comparison guide for more info.

What is the difference between the Wanderer and Waverider?

The main difference between the Ja Joii Wanderer and Waverider carriers is storage options!  Both bags include elevated details like branded zipper pulls, sleek fabric, and a cushy branded shoulder strap. The Ja Joii Waverider includes an extra zippered section on the front of the bag and a faux leather interior card holder.

Can I use the Ja Joii bag for long outings?

Absolutely! The Ja Joii bag is designed for parents with active lifestyles and is perfect for day trips, hikes, and travel.  Any time your little one needs quick up and downs, the Ja Joii is there to support you and hold all of your on the go essentials.